News
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Does Unified Communications Really Cut Costs?
If you’re considering unified communications (UC) for your business, you may be wondering “how much will this cost me?” Fortunately, it will likely cost much less than you’d expect. Plus, the gains you’ll experience in productivity and collaboration will justify your investment. Read More
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How Do I Get the Most out of My Hosted VoIP Business Phone System?
Imagine having a smartphone and only using it to make calls. You would be missing out on using apps, the internet, GPS, and several other features. That would be a huge waste of resources! Only using your VoIP business phone system to make calls is strikingly similar. There are many features that you may be… Read More
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Why Do I Need Call Recording and Reporting?
You have undoubtedly called a customer service center at some point and been greeted with the phrase “This call may be recorded for quality assurance purposes.” Call recording and reporting has been used for decades by customer service centers in order to ensure customer satisfaction and gauge employee productivity. Today, more and more businesses have… Read More
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What Should I Know Before Buying a Business Phone System?
If you are in the market for a new business phone system, you may feel a little overwhelmed by all of your choices. You have to consider different prices and phone system capabilities, as well as decide what features are necessary to help your business thrive. To help you make the right decision, we’ve separated… Read More
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What is Unified Communications (UC) and Why Do I Need It?
You may have read about Unified Communications in our past blog and wondered “do I need that?”. The fact is, if you are a small or medium-sized business, you stand a lot to gain by implementing unified communications. These gains can give you critical advantages over your competition. The following key benefits are the reason… Read More
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How Can Call Center Software Increase My Business Revenue?
Investing in call center software can dramatically improve your efficiency and customer service experience. Call center software is also known as contact center software, because it’s more than just taking phone calls, it’s also answering customer service email and online chat from your customers. These multiple forms of media can all be rolled into one… Read More
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Are All Phone Systems the Same?
A phone system is a phone system, right? Well, it depends from which company you decide to purchase your phone system. You may get the same phone system from company A that you would get from company B, but company A may be better suited to assess your particular business and customer service needs. Here… Read More
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When Should I Upgrade My Phone System?
Upgrading your phone system when it already works can be difficult to justify. But just because it already works doesn’t mean that it couldn’t become better. When you choose to upgrade your phone system, you’re giving your business a competitive edge. However, there are times when an existing phone system is fine. So, how do… Read More
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Does My Business Need Video Surveillance?
Last week, we explored several different industries and how they can benefit from video collaboration. This week, let’s take a look at the different ways video surveillance can be used throughout several different industries. Read More
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Why Do I Need Video Conferencing?
Are you paying for a video conferencing service? Why pay the extra expense for a standalone service when you can get video collaboration included with your VoIP system? Video conferencing is just one of many personalized unified communications features that you can get with a VoIP system. No matter what industry you’re in, you can… Read More