Imagine having a smartphone and only using it to make calls. You would be missing out on using apps, the internet, GPS, and several other features. That would be a huge waste of resources! Only using your VoIP business phone system to make calls is strikingly similar. There are many features that you may be paying for, so it’s essential that you get as much use out of them as possible. Here are a few tips to help you get the most out of your VoIP business phone system.
Make Sure You’re Using All Your Features
If you’ve had your VoIP business phone system for a while, perhaps there are certain features you forgot you have or didn’t even know you had! Do you ever have to call office and mobile phones to track down employees? Your VoIP system can streamline that process. Do you rely on a management “phone tree” to get critical messages to staff? Your VoIP system can handle it for you. If you ever forget which features you have or how to use them, feel free to reach out to McEnroe Voice & Data for help!
Make Sure You Have Enough Bandwidth
Because a VoIP phone system transmits your voice in data packets over the internet, that means your VoIP system is only as good as your internet connection. These data packets can be somewhat bulky in comparison to other types of data transmitted over the internet. If your employees are complaining about poor call quality or even using their own cell phones in lieu of the VoIP system, then it’s time to increase your bandwidth. After increasing your bandwidth, you’ll notice a dramatic increase in call quality!
Make Sure You Have the Right Phones
Did you know that phones are different? The phone that works for one employee may not work for another employee. For example, if you have an employee who only receives a couple phone calls a day, then they do not need to have four or five lines, since they’ll never get used. On the other hand, if you have an employee who handles several calls per day, such as an administrative professional or a call center attendant, then it’s crucial that they have enough lines to manage all the calls. With a hosted VoIP business phone system, you can adjust each phone to the needs of the employee.
Contact McEnroe Voice & Data Today!
Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe Voice & Data in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook,Twitter, Google+, Pinterest, and Linkedin!