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Why You Need a Cloud-Based Phone System in 2021

June 29, 2021, Written by 0 comment

The last year and a half has been a whirlwind for companies across the globe. Employees suddenly found themselves working remotely, businesses took their wares on to e-commerce platforms, and everyone wondered when things would go back to “normal.”

Cloud-Based Phone System


While there’s no question that the coronavirus turned the world on its head, there have been some not-so-bad permanent changes that have come out of it; one of them being the continuation of remote work (which studies find does not reduce employee productivity).


As companies continue to allow remote work, it is becoming more important than ever to have a cloud-based phone system going forward into 2021.


Ease of Access for Employees Anywhere

Whether your employees need to be able to reach each other or field calls from clients, cloud-based phone system solutions allow them to take the show on the road. Anywhere that your employees have access to a smartphone, they have access to your VoIP system.

While we know that ease of access is important, we also know how critical it is to maintain privacy and security. All of your calls are secure to avoid any privacy breaches of sensitive information.


Ensure All of Your Systems Stay Up-to-Date

One of the top benefits of working on a cloud-based system is that your software will receive automatic updates through the carrier. You don’t have to worry about keeping track of the latest updates or dealing with issues as often.

In addition, you’ll receive customer support from both McEnroe Voice and Data as well as the company that your cloud-based phone system is through. We work together to ensure that you don’t experience any serious delays or downtime in your VoIP system.


Scalability as You Grow or Reduce Your Business Model

Business models are subject to change for a variety of reasons. Whether you’re in the process of growing your business, downsizing, or just changing up the way that you handle client requests, cloud based phone systems are easily scalable.

Because you don’t have to worry about physical infrastructure in your office, you’re able to more quickly add or reduce lines. You can also easily change or integrate other services, like video conferencing.


Big Business Features at Small Business Costs

Cloud-based phone systems come with top-of-the-line business features that most small businesses aren’t able to access otherwise. Some of these features include:

  • Virtual assistants
  • Auto attendants
  • Call center readiness

Feature availability all depends on the company you choose for your cloud-based phone system as well as the plan you choose. But, as mentioned above, you’ll always have the option to scale your services up or down depending on your organization’s needs.

McEnroe Voice and Data works with multiple cloud-based phone system services to ensure we can provide you the exact services that you need at a price point that works for you. If you have questions or are ready to upgrade your phone system, reach out to us online today.