Attorneys and Communication Systems
Accurate and instantaneous communication is vital to any legal business – whether you’re in solo practice, part of a large law firm, or provide support to legal entities. Like any other business, you need a reliable phone system, but in your case it’s also imperative that you stay in touch with your clients. Missing a call or voicemail can make a huge difference on the outcome of a case.
The ongoing COVID pandemic has hit the legal system hard, and when you can’t conduct in- person meetings with your team and your clients, an upgraded communication system that supports video conferencing is an alternate solution. When you’re thinking about improving your communication systems, or want to install something new, there are a few aspects to consider.
Flexibility
Smartphones, laptops, and tablets need to have the ability to communicate with one another and take advantage of the fact that they can be used from any location – on the road, in the air, or at a remote location.
Today’s communication systems are designed to handle this demand. Plus, your firm or office’s main phone number can be attached to attorneys’ smartphones and tablets, which frees up your front office personnel and greatly reduces the amount of voicemails that have to be returned.
Voicemail to Email
The legal industry can be the most demanding when it concerns documenting communication between clients and their attorneys. Retrieving voicemails, and then carefully taking down every last detail of information drains time and resources.
A system that can accurately and quickly turn a voicemail into a sound file, and then deliver it directly to an email address can play a crucial role in maintaining accuracy and shorten the time it takes for your team to respond to a client.
Call Recording
Depending on the type of law you practice, and the regulations that serve as guidelines, call recording is indispensable. Recording calls helps keep track of billable hours, and just as important they can be easily retrieved and reviewed.
Attorneys who have access to call recording can filter them by client, time of day, day of the week, and even by the length of the message. These files can be saved in a variety of formats that can be played on any device.
Cloud Based
When you’re deciding on a phone system, it’s a wise idea to make sure it’s cloud based, so everyone can work on different devices at the same time and share information easily, not to mention collaborate efficiently.
A cloud system also allows for remote working, which has become a key part of doing business due to the COVID pandemic. Smaller physical spaces can translate into savings on rent, leases, and other associated costs.
McEnroe Voice and Data has the Anwsers
Determining what phone system fits your legal operation doesn’t have to be difficult – even though there are multiple systems and equipment to choose from.
McEnroe Voice and Data has worked with attorneys and legal firms for years. This experience has allowed us to recommend the perfect solution, which can be scaled up or down according to the size of your operation and specific needs.
You can find out more by visiting our website, or calling us at 410-785-1600.