Now more than ever, hospitals need fast and reliable communication infrastructures. However, with rising operating costs, finances also come into play. Plus, to stay within HIPPA compliance, integrated phone systems for hospitals should also ensure patients’ privacy. These are all things to consider when looking for the best voice solutions for hospitals.
Characteristics of the Best Voice Solutions for Hospitals
Landline capabilities pale in comparison to what VoIP phone systems can offer. In today’s mobile-first environment, VoIP systems provide more flexible communication for staff and patients. For multi-site hospitals, it creates a centralized communication channel across multiple platforms. This level of technological versatility allows real-time collaboration—no matter where individuals are in proximity to the facility.
Mitel® MiVoice Office is an excellent example of a unified communications platform. As one of the best voice solutions for hospitals, Mitel® offers a single communication suite across various devices. Their platform includes:
- Unified messaging
- Video conferencing
Most importantly, MiVoice Office can be seamlessly blended into a company’s existing voice system, saving both time and money.
Cost is one of the main reasons hospitals worldwide are switching to cloud-based technology. Switching from landline to VoIP systems saves hospitals between 60-70% on average every month. Instead of overspending on local and long-distance calls, hospitals simply use their network.
For multi-site locations, VoIP phone systems also save on set-up costs. For example, let’s say a hospital wants to expand and open a new facility. There’s no need to wait on a third-party for installation or cabling. VoIP systems can be linked from an existing facility to a new one with ease.
Lastly, VoIP systems for hospitals are low maintenance. There’s no need to pay for ongoing technical costs since you won’t need to upgrade any hardware.
Ensuring patient privacy should be a top priority for hospitals. Doctors, nurses, and other medical staff frequently pass sensitive information through VoIP systems. Therefore, hospitals need to ensure their platform is HIPPA compliant at all times.
When looking for the best voice solutions for hospitals, ensure that the platform has the following:
- High-level encryption with a built-in VPN
- Detailed call records maintenance
- User authentication for patients to prevent unauthorized access
Who Can Help You with the Best Voice Solutions for Hospitals?
McEnroe Voice & Data has provided voice solutions support for numerous hospitals and healthcare facilities. Although we have offices in Maryland and Virginia, we’ve established partnerships that have helped us extend our reach nationally.
We provide hospitals with:
- Infrastructure cabling
- Equipment design and installation
- End-user training
- Ongoing support