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What’s the Best Phone System for my Doctor’s Office?

doctor's office phone system
Having the right business phone features can help your doctor’s office to be more customer-centered.

When deciding on a phone system for your doctor’s office, there are a few considerations you must make first. Knowing exactly what operations your office will need to perform and what features will be necessary will help you to choose the phone system that is most suited for you. Read on to learn more about the steps necessary for choosing the best phone system for your doctor’s office.

What Duties Will the Office Perform?

There are a few initial questions that are essential to ask yourself before purchasing a phone system for your doctor’s office. After you’ve outlined all the duties your office will perform, you’ll be better equipped to choose a phone system that has the right features. Here are a few of the questions you should ask yourself:

  • How many lines and extensions does the office need?

  • How many new physicians and employees are you likely to add in the next 10 years?

  • Will you need additional outside phone lines for fax machines, modems, or other equipment that will require a phone connection? How many?

  • Do you have satellite offices?

  • How many calls will you answer and make daily?

  • Is there a need for long-distance calls?

  • How much technical expertise does your staff have?

What Features Will You Need?

When designing your telephone system, you should put yourself in the shoes of your patients. How many times will the phone ring before it is answered? Are you accessible after hours? Will your system’s capacity match the demand of calls? By intentionally creating a phone system with the features you need, you can create a patient-centered model of communication. Here are a few features to consider:

  • Auto Attendant. An automated voice response system that directs callers to the correct extension. This is essential if you have a high call volume or want to provide information to patients after hours.

  • Intercom. This is an intercommunication system that makes it easy to connect with physicians in different rooms within the office.

  • Voice Mail. This is a great feature for recording, saving, and relaying message.

  • Call Routing. Transfers calls to mobile phones or another desired destination. This is great for getting in touch with on-call physicians and others.

  • Multi-site Management. If you have more than one office location, you definitely want to look into the multi-site management feature, which helps you to manage calls between two or more locations.

What Phone System Do I Need?

If you have a smaller office with fewer employees, you may be able to function efficiently with a traditional phone system. If your office is larger, if you have multiple locations, or if you want to be more patient-centered, then it’s worth considering a VoIP phone system. Many of the special features listed above only come with a VoIP phone system. Talk to your telecom provider to learn more!

Contact McEnroe Voice & Data Today!

Are you ready to upgrade your phone system and improve your customer service experience? Call McEnroe Voice & Data in Maryland, D.C., Northern Virginia, or Central Pennsylvania at 1-800-727-1607 or in Maryland or D.C. at (703) 903-9881, or simply contact us on our website! We offer a free consultation, so be sure to get in touch and take advantage of this free service. Want to keep up with the latest in voice and data news? Follow us on Facebook,Twitter, Google+, Pinterest, and Linkedin!