What You Need to Know About Cloud-Based Phone Systems
In this digital era, most businesses are switching up their modes of communication, with telephones not being left behind. Traditional analog phone systems, i.e., landlines, are being replaced with virtual Private Branch Exchange (PBX) or cloud-based phone systems to provide flexibility and control over the offices’ communication channels. Not only does it provide all the benefits of the traditional phone system, but it also costs less in terms of hardware.
What Is a Cloud-Based Phone System?
Cloud-based phone systems are often confused with VoIP (Voice over Internet Protocol) phone systems. While VoIP phones can use the internet to deliver phone traffic, that does not always mean that your calls are over the internet.
On the other hand, a cloud-based phone system is a phone setup that always operates through the internet connection. Its servers and application are based on a third-party data center rather than the organization’s premises.
Benefits of a Cloud-Based Phone System
Easy Installation
The setup of traditional phone systems can be complex and cumbersome, primarily because they require the installation of cables and hardware, which take up more time. On the other hand, installing and setting up a cloud-based system is easy as you can set it up from anywhere.
Cost Savings
Cloud-based phone systems are cheaper than the traditional ones since they don’t require you to purchase new and costly hardware as you can use the one you already have. Many of the fixes and troubleshooting your vendor needs to do can be accomplished quickly, and remotely, which gets your business back up and running more quickly.
Unified Communication Platform
Cloud-based phone systems let teams communicate internally and externally using a single tool. With communication consolidated in a single place, various sales and customer support teams can build strategies around it. With the right provider, you can achieve features such as hosting video conferences, instant team messages, and calling customers from the same phone system.
Flexibility for Remote Teams
With the advent of COVID-19, nothing has been as vital to businesses as working remotely. With cloud-based phone systems, your staff do not need to be in the office to pick up a call; they only need to install the software offered by your provider to their devices. Once the connection is made, all incoming or outgoing calls are diverted to their device.
Better Scalability
Adding a new team member to the system is convenient and cheaper for businesses. You only need to sign them into your provider’s cloud platform, and they are good to go. This provides virtually unlimited scalability depending on the system provider removing limitations on the business expansion.
More Secure
Cloud-based phone systems provide an extra layer of protection against one of the common types of data breaches, social engineering. It also provides strong encryption, ensuring that hackers don’t eavesdrop on business calls.
Ready to Switch to a Cloud-Based Phone System? Contact McEnroe Voice & Data Today
McEnroe Voice & Data is one of Maryland’s best integrators of business telephone systems and video surveillance solutions. We also offer solutions in Baltimore and in many counties within Maryland.
We have a lot of expertise working with and offering top-notch communication services to various enterprises. We offer a range of technology systems for your business’s growth and success, including voice over IP (VoIP) phone systems, cloud-based services, video surveillance, and communications systems.
Request a service, schedule a free consultation, or contact us to learn more about our services and discover the right business phone system for you! You can also call us at (410) 785-1600.