How Call Center Systems Help Your Non-Profit
One of the biggest challenges that non-profit organizations face is the ability to accomplish their mission with the funds that come in. Whether the mission of the non-profit is to tackle social issues, take care of big cats, or bring arts and culture to the public, the staff and volunteers believe in the mission and do what they can to keep the organization going. The phone system is one of the ways a non-profit accomplishes its goals and is also one area that needs improvement. Below are some ways call center systems can help your non-profit that allow you to spend more time and focus on the mission.
Appointment Setting
If scheduling appointments is critical for your non-profit, you know how important it is to have someone on the phone as much as possible. However, staff and volunteers need time away from their phones. Sometimes people outside your organization only have time to call outside your standard office hours, or someone may call to reschedule their appointment; only all your phones are busy. Call center systems to allow people to call and schedule appointments at their convenience, no matter the time of day.
Increases Productivity
A call center system increases the productivity of your non-profit staff and volunteers as the remote staff from the call center system take the calls. This frees up your staff and volunteers for other, more critical tasks.
Live Telephone Answering
When someone calls a business, they often want to speak with a living person, not a recording. Even though your staff and volunteers are available to talk with people, they must step away from the phones due to lunch, meetings, going home, and helping in other volunteer areas. A call center system answers all your calls, tailoring their messages to your needs.
Reduces The Need For Staff and Volunteers On The Phones
A non-profit organization relies on volunteers who believe in the organization’s mission and wish to help the staff achieve their goals. Using a call center system reduces the need for having staff and volunteers answering the phones, but you can move those same people and have them help out elsewhere doing other activities.
Streamlines communications
Using a call center system helps streamline the organization’s communication by eliminating the need for staff and volunteers to use their own cell phones or having a dedicated phone line for people calling the non-profit.
Ensures Compliance
One of the solutions we offer is call recording and monitoring, which not only helps you evaluate employee performance and improve communications but also helps you ensure legal and financial compliance. Call recording and monitoring protect your employees and company and enable you to follow the rules and regulations. As for financial compliance, call monitoring helps to confirm transactions and mitigate risks.
No matter the mission of your non-profit organization, it’s time to invest in a Unified Messaging service system and experience its benefits. Our experts at McEnroe Voice and Data can evaluate your system and show you how it will work for you. Call us today, or fill out our online form, to get started.